Troubleshooting

Login issues

Cannot log in with email/password:

• Verify you are using the correct email address
• Check for typos in your password
• Try resetting your password via the "Forgot Password" link
• Clear your browser cache and cookies

Google login not working:

• Ensure you are using the correct Google account
• Check if third-party cookies are enabled in your browser
• Try signing in with email/password instead

Sync issues

Data not syncing:

• Check your internet connection
• Click the sync icon to force a manual sync
• Check the sync indicator for pending items
• If sync is stuck, try logging out and back in

Conflict warnings:

• This occurs when the same data was modified on two devices while offline
• Review the conflicting entries and choose which version to keep

Performance issues

• Slow loading: Clear browser cache, close unused tabs, check internet speed
• Page not loading: Try refreshing the page or using a different browser
• Large datasets: Use filters and pagination to reduce load times

Data issues

• Missing students: Check class filters and search parameters
• Incorrect grades: Verify assessment weights and grade boundaries in Settings
• Fee calculation errors: Check fee structure assignments and discount configurations