FAQ

General questions

What is Decimal?

Decimal is a cloud-based school management platform that helps schools manage students, staff, academics, finances, and communications in one place.

Is Decimal free to use?

Decimal offers a free tier for small schools. Contact us for pricing on larger deployments and enterprise features.

Can I use Decimal for multiple schools?

Yes. Super administrators can manage multiple schools from a single account. Each school's data is isolated.

Account & login

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

Can I change my email address?

Yes. Go to Settings → Profile and update your email address. You will need to verify the new email.

How do I enable two-factor authentication?

Go to Settings → Security and follow the 2FA setup wizard. You will need an authenticator app like Google Authenticator.

Data & privacy

Where is my data stored?

Data is stored in Supabase's cloud infrastructure with encryption at rest and in transit.

Can I export my data?

Yes. Most modules support CSV and PDF export. Contact support for full data export requests.

What happens if I cancel my account?

You can export all your data before cancellation. After cancellation, data is retained for 30 days then permanently deleted.

Technical questions

Does Decimal work offline?

Yes. Core features like attendance, grade entry, and student record viewing work offline. Data syncs automatically when connectivity is restored.

What browsers are supported?

Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+ are supported.

Is there a mobile app?

Yes. Decimal is available as an Android app via the Google Play Store. iOS users can use the web app via Safari.